At Quantaloom AI, we want customers to receive the correct products in acceptable condition. This Refund & Return Policy explains our general approach to returns, exchanges, and refunds for purchases made through our ecommerce store.
To be considered for a return, items should generally be unused, in their original condition, and returned with original packaging where applicable. Return requests should be made within a reasonable time after delivery. Proof of purchase, such as an order number or receipt, may be required.
We reserve the right to decline returns that do not meet eligibility conditions, show signs of use beyond reasonable inspection, are incomplete, or are returned without prior communication where return approval is required.
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery at [email protected]. Please include your order number, a description of the issue, and clear photos if available. We will review the case and, where appropriate, offer a replacement, exchange, store credit, or refund based on the circumstances.
Certain items may not be eligible for return, depending on their nature. These may include:
Before sending any item back, customers should contact support for return instructions. Unauthorized returns may result in delays or refusal. After contacting support, you may be asked to provide your order number, product details, reason for return, and supporting photos where relevant.
If your return is approved, we will provide the next steps. Items should be packed carefully to reduce the risk of damage in transit.
Once a returned item is received, we may inspect it to confirm its condition and eligibility. Approval of a refund or exchange depends on the inspection results and whether the return meets this policy. If a return does not qualify, we may notify you and discuss available options.
Approved refunds are generally issued to the original payment method unless another arrangement is stated by support. Processing time may vary depending on the payment provider, banking channel, or order circumstances. Shipping charges, handling fees, or non-refundable service costs may be excluded unless the return is due to our error or a confirmed product issue.
Where appropriate and stock is available, we may offer an exchange for the same item or a suitable replacement. If an exchange cannot be completed, we may offer another resolution such as store credit or a refund.
Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item. If the issue resulted from our error, we may review and address reasonable return shipping arrangements on a case-by-case basis.
We encourage customers to report return or refund issues promptly after delivery. Delayed requests may be harder to verify and may affect eligibility. Once a refund is approved, the time for funds to appear will depend on the original payment method and provider processing times.
If you need assistance with a return, exchange, or refund request, please contact [email protected]. For case-specific help, customers should contact support first so we can review the order and provide the correct next steps.
This content is a business policy draft and not legal advice.
